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Frequently Asked Questions


Answers to Frequently Asked Questions regarding Duffy Fleet Service

Duffy Fleet Service is a fleet service & management company that provides 24 hour emergency roadside services for all class vehicles.

  • Truck & Trailer Repairs
  • All Class Towing & Recovery
  • Tire Repairs
  • DPF Services
  • Roadside Assistance

The Duffy network is an extensive database we have built throughout the years in the industry. Our network consists of Service Vendors, Parts Distributors, Dealerships & Travel Stops.

The network is built exclusively by the Duffy team & each member of our team has contributed in the on-boarding. We work hard to ensure that all within our network know their worth & value to us & to our clients while simultaneously showing our worth & value to their jobs, businesses & careers.

When it comes to the trucking industry, Duffy Fleet Service knows how hard of a job drivers have. Even in the best paying, easy going, home on weekends, my boss is great atmosphere, trucking is no easy job, It takes someone truly special & unique to be a commercial truck driver. It’s not just “another job” that anyone can do.

The team at Duffy Fleet Service has been around the industry long enough to know that not all service vendors provide quality work or reasonable prices, the countless scams that plague our industry & knowing what it’s like to be in uncharted territory with little knowledge of who to call for service. Not everybody is swift with technology. Not everybody is comfortable with others. Not everybody stays calm & put in frantic situations.

Duffy Fleet Service was born to change all of that. Duffy Fleet provides you with options & answers. Duffy Fleet provides you with transparency.

We’ve expanded our services to individuals because we pride ourselves in helping people. Our goal is to help you get out of your sticky situation as fast as possible, as budget friendly as possible & provided by licensed, insured & experienced service vendors.

Duffy Fleet Service is here to serve you with integrity & pride.

24 Hour Emergency Service is provided all year long, including holidays.

Client Relations

Monday – Friday: 9am – 5pm

Saturday: 9am – 4pm

Network Relations

Monday – Friday: 9am – 5pm

Saturday: 10am – 2pm

Accounting

Monday – Friday: 9am-5pm.

Marketing

Monday – Friday: 9am – 5pm

Saturday: 10am – 2pm

No membership is required for you to receive service. The Duffy Fleet Service team is more than happy to assist you with getting back headed in the right direction.

When you call in to Duffy Fleet Service, a knowledgable, experienced & friendly dispatcher will take your information. If you do not know where you are, a one-time SMS will be sent to your mobile phone for you to consent for Duffy Fleet Service to pull your geo-location. When the dispatcher knows exactly where you are, they will present you with the nearest affiliate service vendors & what their rates are. If you are okay with these rates, the dispatcher will proceed with securing payment information & send you a Road Service Authorization form. Upon completion of that form, your payment method will be charged a non-refundable security deposit & service will be initiated.

In the unlikely event that something such as price, ETA or service tech were to change, the dispatcher will inform you of the change & updated information. The Duffy Fleet team is here with you from start to finish.

Service Vendors are paid safely & securely by Duffy Fleet Service. To avoid any confusion, you are billed by Duffy Fleet Service & the service vendors are paid by Duffy Fleet Service.

You will receive an itemized invoice to the same email that was provided & used to complete the Road Service Authorization form.

Invoices can also be sent via Fax or SMS.

There is no one size fits all rates for service as rates are determined by quite a few variables.

These variables include

  1. Geographic Location
  2. Time of Day (Business Hours or After Hours)
  3. Weekday, Weekend or Holiday
  4. Type of Service
  5. Type of Vehicle
  6. Software, Tools & Equipment used.

To request a quote or get rates for your specific situation, please call (800) 931-7483. A member of the ReadyFleet team is happy to help!

In the unlikely event there is any type of problem with the service provided, please call Duffy Fleet Service immediately. There is no problem or issue that we can’t deal with. We are more than happy to make the situation right.

When calling to report an issue, please have your Invoice or Reference Number, ready to provide a thorough explanation as to what the problem is & ready to send any photographic proof to Duffy Fleet Service via email or SMS.

Unlike other companies, Duffy Fleet Service does not file a claim and throw it in the back of the filing cabinet. Duffy Fleet looks for immediate solutions & typically resolves most issues within a couple of hours.

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24 Hour Emergency Services